Bobbin can keep you updated by email so you don't have to log in to stay informed. This article explains the emails you may receive and how to change them.
The emails you may receive
Depending on how your tutoring provider has set things up, Bobbin can send you these emails about each of your Students:
Welcome email - sent when your provider first adds you to Bobbin, with a link to set your password. See Logging In and Finding Your Way Around.
New Lesson scheduled - sent when a Lesson is booked, or when your Student is added to an existing Lesson, so you know it's in the diary
Lesson reminders - sent before a Lesson starts. Your provider chooses how far ahead. Times are shown in your own timezone, so there's nothing to work out if you and the Tutor are in different places.
Lesson rescheduled or canceled - sent if the time of a Lesson changes, or if it's called off
Lesson Report emails - sent after a Lesson is completed, so you get the Report without having to log in
Attendance emails - sent shortly after a Lesson starts, showing who joined and who didn't
Classroom links - your provider may email you your Students' classroom links. Each link works for every Lesson on that Course, so keep the email somewhere handy and don't forward it on.
Report and Attendance emails are set separately for each Student, so if you have more than one Student you can end up receiving different emails for each one.
Joining from an email
For online Lessons, emails about an upcoming Lesson include a Join lesson button. It takes you to the Lesson's classroom page, where you sign in if you need to and choose which of your children is joining. In-person Lessons don't have a join button.
If your Student has their own email address, their emails have a Join lesson button that takes them straight in without signing in. That button is personal to them, so it's best not to forward their email.
Calendar invites
Emails about an upcoming Lesson include a calendar invite you can add to your calendar. If the Lesson is moved or canceled, the invite updates itself.
Reports attached as PDFs
Your Lesson Report email always includes a short summary and a link to view the full Report online. Some providers also attach the Report as a PDF, so you have a copy you can save or print without signing in.
Your provider can email you a Progress Report as a PDF too - sometimes with your Student's individual Lesson Reports for the same period in the same file. If you'd find that useful, just ask them.
Changing your notifications
Email notification preferences are managed by your tutoring provider, not from your own Client account. This is so providers can set them up in a way that suits how they work with families.
If you'd like to start or stop receiving any of these emails - for one Student or all of them - contact your tutoring provider and they can adjust the settings for you. Report and Attendance emails can be changed for an individual Student, while reminders, scheduling notices and reschedule notices are set for everyone at the organization at once.
Note: Turning off an email notification doesn't remove the information from Bobbin. You can still sign in and see the Lesson, Report or Attendance record at any time.
Who your emails come from
Emails about your Lessons - such as Lesson Reports, reminders and scheduling notices - are sent from your tutoring provider's email address. Emails about your account, such as your welcome email, verifying your email or setting a password, come from Bobbin's own address. Either way they keep your provider's branding, so it's clear who they're from.