As a Client, you use Bobbin through your web browser. This article covers logging in for the first time and finding your way around.
Logging in
Open the Bobbin login page in your browser and select 'Log in with TutorCruncher'. You can also sign in with your email address and password. If you've received Lesson Report emails from Bobbin, that email address is the one to use.
If your tutoring provider uses TutorCruncher, always choose Log in with TutorCruncher. Don't use the option to register or sign up. That's for tutoring companies creating a new Bobbin account, and it won't give you access to your Student's Lessons.
If you have trouble logging in with TutorCruncher, contact your tutoring provider and they can help you get access.
Setting a Bobbin password
If you don't have a TutorCruncher login, you can set a Bobbin password instead. Your tutoring provider has already set up your account, so there's no need to create a new one.
Open the link in an email from Bobbin about your Lessons, such as a Lesson Report email.
On the login page, click Set your password.
Enter the email address your Lesson emails come to and click Send link.
Open the link we email you and choose your password.
If the email doesn't arrive, check your spam folder, or ask your tutoring provider which email address they have for you.
Your first login
The first time you log in, Bobbin may show a short Welcome to Bobbin tour and a Privacy policy notice. You can move through the tour or dismiss it, and accept the privacy notice to continue to your account.
Keeping your account secure
If you log in with TutorCruncher, your password, sign-in email and two-factor authentication are all managed in TutorCruncher.
If you sign in to Bobbin with an email address and password, you can manage these from your profile:
Two-factor authentication: Turn this on to be asked for a code from an authenticator app on your phone as well as your password. It's optional, and worth considering given your account holds reports about your child. Save the recovery codes you're given, so you can still sign in if you lose your phone. If you lose both, your tutoring provider can reset it for you.
Your sign-in email: Click Change next to your email address, enter the new one, and confirm using the link sent to your new address.
Changing your password, or turning two-factor authentication on or off, signs you out of Bobbin on your other devices.
Emails from Bobbin
Emails about your Lessons, such as Lesson Reports, come from your tutoring provider's own email address. Emails about your account i.e. verifying your email, setting or resetting a password come from Bobbin's address. Both carry your provider's branding, so it should be clear who they're from. See Email Notifications for more.
Finding your way around
When you log in, you arrive on your Dashboard - your home screen in Bobbin. From here, the navigation menu lets you move between the main areas:
From these areas you can open any Lesson to read its Report and insights, and open a Student profile to see their Progress Reports. You can return to the Dashboard at any time.
There's also a search box, which looks across your Students, their Lessons and their Courses.