As a Client, you use Bobbin through your web browser. This article covers setting up your account, logging in and finding your way around.
Setting up your account
Your tutoring provider sets up your Bobbin account for you, so there's no need to create one yourself. When they add you, Bobbin emails you an invite called Join [your provider] on Bobbin, with a link to set your password.
Open the invite email and click the link.
Choose your password.
You're signed in and taken to your account.
The link in the invite works for 7 days. If it has expired, or the email never arrived, ask your tutoring provider to resend it, or set a password yourself - see Setting your password later, or resetting it below.
Until you've accepted your invite, your tutoring provider holds back other emails to you, such as Lesson Reports.
If you already use Bobbin with another provider
If your email address already has a Bobbin account, you'll get an invite asking whether you want to join your new provider instead. Opening the link shows Join [your provider] on Bobbin?:
Accept invite adds your new provider to your existing account. You keep the same email and password, and you can belong to more than one provider.
Decline leaves your account as it is and removes you from that provider's lists. Nothing changes on your account.
If you don't answer within 7 days, the invite expires and you're removed from that provider's lists. You can still decline an expired invite so they know, or ask them to send a new one if you'd like to join.
Logging in
Open the Bobbin login page in your browser, enter your Email and Password, and click Log in. Use the email address your Lesson emails come to.
You'll also see a Login with TutorCruncher button and, in some cases, a link to Create an account. You don't need either:
Login with TutorCruncher is for tutoring providers that use TutorCruncher alongside Bobbin. Yours doesn't, so always log in with your email and password.
Create an account is for tutoring companies setting up a new Bobbin account. It won't give you access to your Student's Lessons.
Setting your password later, or resetting it
If your invite link has expired, you never received it, or you've forgotten your password:
On the login page, click Forgot password?. If you've arrived from a Lesson email, you may see a Set your password link instead - either works.
Enter the email address your Lesson emails come to and click Send reset link (or Send link if you came through Set your password).
Open the link we email you and choose your password.
If the email doesn't arrive, check your spam folder, or ask your tutoring provider which email address they have for you. They can also resend your invite.
Your first login
The first time you log in, Bobbin may show a short Welcome to Bobbin tour and a Privacy policy notice. You can move through the tour or dismiss it, and accept the privacy notice to continue to your account.
Keeping your account secure
You can manage your sign-in details from your profile:
Two-factor authentication: Turn this on to be asked for a code from an authenticator app on your phone as well as your password. It's optional, and worth considering given your account holds reports about your child. Save the recovery codes you're given, so you can still sign in if you lose your phone. If you lose both, your tutoring provider can reset it for you.
Your sign-in email: Click Change next to your email address, enter the new one, and confirm using the link sent to your new address.
If your tutoring provider changes your email address for you, Bobbin emails your new address asking you to Confirm your new email address. Click the link in that email to confirm it.
Changing your password, or turning two-factor authentication on or off, signs you out of Bobbin on your other devices.
Emails from Bobbin
Emails about your Lessons, such as Lesson Reports and reminders, come from your tutoring provider's own email address. Emails about your account, such as your invite, verifying your email, or setting or resetting a password, come from Bobbin's address. Both carry your provider's branding, so it should be clear who they're from. See Email Notifications for more.
Finding your way around
When you log in, you arrive on your Dashboard - your home screen in Bobbin. From here, the navigation menu lets you move between the main areas:
From these areas you can open any Lesson to read its Report and insights, and open a Student profile to see their Progress Reports. You can return to the Dashboard at any time.
There's also a search box, which looks across your Students, their Lessons and their Courses.